HAPPY CHINESE NEW YEAR!! ORDERS WILL COMMENCE FEB 22ND

Shipping Policy

FAQ: HOW LONG DOES YOUR SHIPPING TAKE?

Due to high demand, all new subscribers are added to our Waitlist. As we grow each month, more subscription spots become available, which we fill from the Waitlist as quickly as we can. 

You'll receive a Waitlist confirmation email, and once you’re moved from the Waitlist, you’ll receive another email to confirm your subscription. You can also see your subscription status from your account. 

We can’t give a definitive wait time, but we're excited to have you as a subscriber and we’ll start your subscription as soon as possible.

You will receive a shipping confirmation email once your items are shipped from our warehouse. You can track the status of your order at PackageMapping.com. Tracking may take up to 5 working days to update. Our shipping times listed at checkout are only an estimate. We are not responsible for any mail courier delays or delays caused by your local post office. Shipping costs are non-refundable. (Shipping to countries other than the USA may take 3-6 weeks or longer depending on the customs regulations of your country) 
  • Shipping & Delivery Times

We offer FREE SHIPPING to the USA, 12-24 days

Please note that these are estimated delivery times. Weekends and public holidays are not included.

PLEASE NOTE THAT THESE ARE ESTIMATED DELIVERY TIMES ONLY. 

In some unlikely events, packages may take up to 30 business days for delivery. We are not responsible for any mail courier delays or delays caused by your local post office. Shipping costs are non-refundable. 

  • SHIPMENTS MAY REQUIRE SIGNATURE UPON DELIVERY - we require your signature upon delivery for your benefit. In the case that there is no recipient home to sign for your package the items will be delivered back to the nearest post office in your location.  

TRACKING- Go to https://packagemapping.com to track your orders. To locate your tracking number, click on the link in your shipping confirmation email that says "view order". If you are unable to track your package please contact us as soon as possible.

TRACKING FAQ:

  • What does "In Transit" Mean?

Item has shipped from originating country and is en route to its destination. General explanation:

  1. Your package has been handed over to the carrier.

  2. Your package has been dispatched or departed from its country of origin.

  3. Your package has arrived its destination country and pending customs inspection.

  4. Your package has arrived its destination country and during domestic transportation.

  5. Your package is under another transportation period. For instance, it's in another country as a transit point and will be forwarded from there to its final destination country.

  • Why hasn't my tracking information updated?

Generally, after we ship your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually it takes a few days for processing, therefore the tracking information may not appear online immediately, please try to track again later.

Once we ship your package, it is in the hands of the mail carrier. We are not responsible for lost or stolen packages that state delivered inside a mailbox of the shipping address the customer inputs at checkout. Double check that you input the correct information for shipping purposes. Please keep in mind we ship to where you, the customer inputs at checkout. 

  • My tracking info shows my package was delivered, but I never received it.

If your tracking information is updated to "Delivered" and you have not received your package please check with your local post office, leasing office, or a neighbor to ensure it was not delivered to any of the stated locations before contacting us. Shop Lux Lashes provides customers with the option to track packages. If the tracking information states that your items have been delivered but you have not received it, you must contact the United States Postal Service and discuss the issue with them. Reach USPS at +1 (800) 222-1811 for USA orders. Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers. We will do our best to assist you, but Shop Lunar Lashes does not hold responsibility for packages that are lost or stolen. Please contact your local mail carrier and post office to file a claim.